At Mikes Mutts ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (mikes-mutts.co.uk), book our dog training services, purchase digital products, or contact us.

1. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data: First name, last name, and username/profile details.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Payment card details (processed securely via Stripe; we do not store full card details on our servers).
Transaction Data: Details about payments to and from you and other details of services or digital products you have purchased from us.
Pet Data: Information regarding your dog’s name, breed, age, medical history, behavioral issues, and dietary requirements.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform on this website.
Usage Data: Information about how you use our website, services, and products.

2. How We Collect Your Data

We collect data through direct interactions when you:

Fill out a contact or inquiry form on our website.
Book a training session or consultation via our calendar platform.
Purchase a digital product or service via Stripe checkout.
Communicate with us via email, phone, or social media.
Provide pet details during intake assessments.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to perform the training services or deliver the digital products you have purchased.
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., managing client communications, business administration, and website security).
Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., tax and accounting requirements).

4. Disclosures of Your Personal Data

We may share your data with trusted third parties strictly required to run our business and website:

Service Providers: IT and system administration service providers, calendar scheduling platforms (e.g., TidyCal.com), payment processors (e.g., Stripe), and our cookie-free website statistics service (Cloudflare Web Analytics, see our Cookie Policy).
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Legal Authorities: Law enforcement or regulatory bodies if required to do so by UK law.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. Furthermore, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For tax and accounting purposes, basic customer and transaction records are typically kept for 6 years.

7. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@mikes-mutts.co.uk if you wish to make a request.

8. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: info@mikes-mutts.co.uk
Website: mikes-mutts.co.uk